You've activated but you're still being asked to activate, or you keep seeing messages for "Activate Office to Create and Edit" when you've already activated:. Quit the app. Run the license removal tool. If you own multiple licenses and have installed using the incorrect one, or you had a one-time install of Office for Mac and then purchase Microsoft , you might need to remove licenses attached to your suite of Office and reactivate to ensure you're getting all the benefits of Microsoft See Remove Office license files on a Mac for directions on how to check which license you're using and how to reactivate.
To resolve this issue automatically, download and run this script. Important: Scripts are not supported under any Microsoft standard support program or service. Scripts are provided AS IS without warranty of any kind. Microsoft disclaims all implied warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose. The entire risk arising out of the use or performance of the scripts remains with you.
In no event shall Microsoft, its authors, or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss arising out of the use of or inability to use the scripts, even if Microsoft has been advised of the possibility of such damages.
Note: If you receive the message "No matching processes belonging to you were found," the OfficeServiceV2 service is not running. Go to the next step. Can't download the Office for Mac installer. Can't find the installer or Office apps after downloading. We can't move on to the next step. Please try again later. Unidentified developer error. Error message "Install Failed" when trying to install.
Installer stuck at "Verifying. Download stopping at the same size, every time. System requirements not met. Pause any other downloads you may have active. If you've started a download and it's stuck, delete the download file by dragging it to Trash. Empty the Trash. Now, start the download again by going to Office.
Note: In order to activate Office for Mac, you will need a valid and licensed Microsoft account or a Microsoft Account that is associated with a one-time purchase. If you don't, you won't be able to create or edit files, only read them. Still not working? Start the download again using Safari.
If you're looking for the Office Installer:. Depending on what browser you used to download the installer, it may save to different folders on your Mac. We recommend you use Safari for the best experience. Look for the file in your Downloads folder, typically next to the Trash.
If you're looking for the Office apps after installing:. After you've installed the Office suite, you can find them by opening the Launchpad. Wait for the download to be complete. It may take a while, and may start and stop. Our old server has been virtualized and now I am having issues with clients connecting to the license server.
I have already done this and have placed the new license in the Program File default location. I have also changed the name of the old licensing and have now pointed the new license as the default. Yet, the sytem settings still defaults to the old MAC address of the old server.
Go to Solution. Solved by Mark. Since I'm not sure what steps you took to register a new license, I would first confirm if the new license file has the correct MAC address in it.
Report back Mark Lancaster. Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it. Glad you can help. Yes the licesnse file has the new MAC in it and have confirmed that that is a static address.
Next go the Config Service tab and post the results of the view log button here in a text file. Please make sure to blank out any personal information such as serial s since they may appear in the log file. Edit: Paul also make sure you perform the steps rkmcswain has indicated too. I have changed the system variable and the desired vendor daemin is down. You're already using the correct license. See When do I get the newest features for Microsoft ?
If you aren't uninstalling the Office apps to reinstall them later, quit out of all Office apps. If you've already uninstalled Office, go to the next step. Download the license removal tool. Caution: We recommend you double-check that you have the correct account info ready by logging into Office. When you're ready to complete the license removal, select Install. You may need to enter your Mac's local admin account password.
Now open any Office app and sign in to activate with the email account associated with your Office for Mac license. If you're troubleshooting an issue, you may need to reinstall Office before signing in.
Note: If your account has both a Microsoft for Mac license and a one-time purchase associated with it, you'll be prompted to choose which license you want to activate with. Reply Helpful 4 Thread reply - more options Link to this Post. User profile for user: matthewpoletin matthewpoletin. Any ideas anyone: does changing WiFi network help?
Or any other possible solution? Reply Helpful Thread reply - more options Link to this Post. User profile for user: tapandagr tapandagr.
Oct 3, AM in response to stedman1 In response to stedman1 I have the Mid with 4 GB graphics, a lot of storage available. But still nothing. User profile for user: woodmeister50 woodmeister User profile for user: Gujjan Gujjan. Oct 8, AM in response to woodmeister50 In response to woodmeister50 Yes, same issue with me also. User profile for user: Rapha Mingattos Rapha Mingattos.
User profile for user: omarfromvi omarfromvi. Thks omar. Oct 12, PM in response to omarfromvi In response to omarfromvi model: mac book pro User profile for user: jdhook jdhook. Reply Helpful 2 Thread reply - more options Link to this Post. User profile for user: taxipom taxipom.
Oct 16, PM in response to taxipom In response to taxipom It eventually worked with a third attempt. Reply Helpful 3 Thread reply - more options Link to this Post.
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