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Learn More. View Now. Microsoft Collaboration Conference December 7—9, Join us, in-person, December 7—9 in Las Vegas, for the largest gathering of the Microsoft community in the world. Check to see that you are using a supported browser version. Whether you are using Firefox or another type of browser, please note that you should always use a version of a browser that Canvas supports to avoid issues affecting older versions.
Please consult this list to see the browser versions Canvas currently supports:. Here are instructions for how to clear a cache on a PC:. Open the browser and log into Canvas at canvas. Then, drag your mouse over the Courses tab and select the course containing the affected file.
Click on Files and then delete the file presenting issue by following these instructions:. After you save the changes, please check to see if the file previews correctly. If it does not, please email us at canvas pobox. We have learned about a new Firefox bug affecting SpeedGrader. When a Teacher, TA, or Grader uses the margin commenting feature for annotations in SpeedGrader with Firefox, they must click outside of the comment bubble on another area of the document in order for the comment to be saved.
This has led to several cases where final comments are not being saved when the user navigates to the next student submission. Also, please note that if you leave SpeedGrader open for a submission for a long time, you can also lose comments, even when working in supported browsers. Rather, it is the intended behavior of SpeedGrader when it has been open for a submission for an extended period of time.
SpeedGrader has a session timeout of 60 minutes. After 50 minutes have passed a pop-up warning appears with instructions on how to restart your session to ensure additional edits are saved. Failing to restart your session may result in lost annotations so we recommend adhering to the warning to ensure all feedback is saved.
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